Contact Us
How to Reach Us
Whether you have a question about a casino we have reviewed, want to flag an inaccuracy, or are looking to discuss a commercial arrangement, we are happy to hear from you. The best way to get in touch with the editorial team at New Online Casinos is by email:
We aim to respond to all genuine enquiries within two working days. Emails sent over a weekend or on a UK public holiday will be picked up on the next available working day.
What We Can Help With
- Editorial corrections — If you believe any information on the site is out of date or factually incorrect, please tell us. Include the page URL and the specific detail you want us to revisit. We take accuracy seriously and will investigate promptly.
- General questions — Questions about our methodology, how we rate and rank casinos, or how our affiliate relationships work are all welcome.
- Commercial and partnership enquiries — If you represent an online casino or affiliate network and would like to discuss featuring on New Online Casinos, please use the same email address. Note that commercial relationships do not determine editorial rankings or ratings.
- Technical issues — If you encounter a broken link, a page that will not load correctly, or any other technical problem on the site, let us know and we will look into it.
What We Cannot Help With
We are an independent review and comparison site — we do not operate any of the casinos featured on these pages. That means we are unable to assist with:
- Account queries, withdrawals or disputes with a specific casino
- Requests to remove or alter a self-exclusion registered through GamStop or any other operator-level tool
- Bonus claim issues or payment problems at a listed casino
For any of the above, you will need to contact the casino's own support team directly. If you have a dispute you cannot resolve with an operator, the relevant authority in Great Britain is the UK Gambling Commission.
Responsible Gambling Support
If you are concerned about your own gambling, or that of someone close to you, our responsible gambling guidance page lists organisations that offer free, confidential support in the UK. Please reach out to them — they are better placed to help than we are.
About This Site
New Online Casinos (bobathscotland.org.uk) is an independent affiliate website. We research, review and compare online casinos that operate outside the GamStop self-exclusion scheme. Our reviews are based on independent assessment; commission arrangements with operators do not influence our editorial ratings or the order in which casinos are ranked. You can read more about who we are on our about us page, and our full editorial methodology is set out alongside our casino rankings.
All content on this site is intended for readers aged 18 and over. By using bobathscotland.org.uk you confirm that you meet this requirement.
Our registered correspondence address and full legal details are available on request. For any data-related enquiries, including requests under UK data protection law, please write to us at [email protected] and mark your email clearly as a data subject request.